Support Form
Please fill out the form below to submit a support ticket. We will contact you as soon as possible to resolve this issue.
Frequently Asked Questions
Setting up the calendar
- How Do I Access the Calendar Settings?
- There aren't any lists displayed on the Base List property page
- Does the calendar display items from any list type, or is it limited to SharePoint event/calendar lists?
- Filtering: When creating a filter, can I use the SharePoint [today] or [me] functions?
- Filtering: Is there a way to see the available field values when setting up a filter?
- Filtering: Is there a way to preview a filter's result?
- Filtering: How do I create a filter based on an event's start time field?
- There aren't any lists displayed on the Add Lists property page
- Can I show items from two or more different base list types in the same calendar?
- I want to show items from a list that is not on the same site as the calendar web part. Is this supported?
- Color Coding: If an item can belong to more than one category, how is it displayed in the calendar?
- Can the first day of the week be changed?
- How do I move a calendar from a development server to a production server?
Using the calendar
- Can users create new items in the calendar?
- How do you edit a calendar item?
- When using color coding, how do users know what the different colors mean?
- What time zone is used when displaying events? The site's time zone or the user's local time zone?
General Calendar Questions
- What are the system requirements for the calendar web part?
- Does the calendar support recurring events?
- Can the calendar display items from a task list using the start and due dates?
- Does the calendar "roll-up" items?
- Does the calendar support anonymous users?
- Does the calendar support multiple languages?
- Licensing: Is a license required for a development server?
- Licensing: Can I use the calendar on a public facing website?
Purchasing Questions
How Do I Access the Calendar Settings?
Open a browser and navigate to the web
part page that the calendar is hosted in
and place the page into Edit mode (from
the Site Actions menu, select "Edit
Page"). The calendar display will then
be replaced by the calendar setup
wizard. Note, you cannot use FrontPage
or SharePoint Designer to modify the
calendar settings; you must use the
SharePoint interface.
Back to top
There aren't any lists displayed on the Base List property page
Only lists you have access to on the
current site will be displayed on the
Base List property page. If there are a
large number of lists, it may take a
moment for the lists to be displayed.
Back to top
Does the calendar display items from any list type, or is it limited to SharePoint event/calendar lists?
The calendar web part can be used to
create calendar views from all
SharePoint base list types, with the
exception of Team Discussions.
Back to top
Filtering: When creating a filter, can I use the SharePoint [today] or [me] functions?
Yes, both the [today] and [me] filter
functions can be used, just select a
filter operation that ends in "the
current date" or "the current user of
the site" when creating a filter
criteria.
Back to top
Filtering: Is there a way to see the available field values when setting up a filter?
To view the available field values, you
will need to setup a temporary filter
condition. Set the desired field's
condition to "has any value" and add the
condition. When you click the "Preview
Filtered Items" button, the field values
will be displayed for the given field.
Back to top
Filtering: Is there a way to preview a filter's result?
To ensure the filter you have created is
returning the desired items, you should
test it out. Simply click the "Preview
Filtered Items" (located on the
filtering property page) to ensure the desired
results are being returned from the
SharePoint list.
Back to top
Filtering: How do I create a filter based on an event's start time field?
When filtering against the
event/calendar base list type, the Start
Time field cannot be used. This is to
ensure that recurring events are
displayed correctly. However, if you are
creating a filter for any other base
list type, such as a tasks list, you can
use the start time field.
Back to top
There aren't any lists displayed on the Add Lists property page
Only lists that you currently have
access to on the current site and are
also the same list type as the Base List
you selected on the initial screen will
be shown. For example, if you selected a
tasks list on the Base List property
page, then only tasks lists will be
displayed on the Add Lists page.
Back to top
Can I show items from two or more different base list types in the same calendar?
Only lists that you have
access rights to and are
also the same list type as the Base List
you selected on the initial screen will
be shown. By clicking the Advanced
button, you can add lists from other
sites.
Back to top
I want to show items from a list that is not on the same site as the calendar web part. Is this supported?
Yes, by clicking the Advanced button on
the Add Lists page, you can add lists
from other sites.
Back to top
Color Coding: If an item can belong to more than one category, how is it displayed in the calendar?
The item will be shown using the
category color for the first category that the
item matches in the categories
list.
Back to top
Can the first day of the week be changed?
No, the first day of the week is always
Sunday.
Back to top
How do I move a calendar from a development server to a production server?
There is no special method for moving
pages that host the calendar web part
from a development server to a
production server. The calendar stores
relative URLs and list names (not GUIDs)
when you save its settings, so moving it
from a development environment to a
production environment does not require
you to make any changes.
Back to top
Can users create new items in the calendar?
Yes, provided the "Display New Button"
checkbox was checked when the calendar
web part was setup. Users can select
which list to create items in when they
click the "New" button.
Back to top
How do you edit a calendar item?
Simply double-click on the item within
the calendar and the item's standard
SharePoint display form will be
shown. From there, if a user has
the proper rights, they can click the
"Edit Item" button to make
changes to the item. When they save
their changes, they will be taken back
to the web page that hosts the calendar
web part.
Back to top
When using color coding, how do users know what the different colors mean?
If color coding has been setup in the
calendar web part, the calendar will
display a "Color Codes" button on the calendar's toolbar. When
users click the "Color Codes" button, a
colors code legend will be displayed.
Back to top
What time zone is used when displaying events? The site's time zone or the user's local time zone?
The calendar web part uses the current
user's local time zone when displaying items
in the calendar. The time zone for the
SharePoint site is not used.
Back to top
What are the system requirements for the calendar web part?
SERVER: Microsoft Windows Server 2003 or
greater with Microsoft Windows
SharePoint Services (WSS) 2007 OR
Microsoft Office SharePoint Server
(MOSS) 2007 installed.
CLIENT: Any web browser with the Adobe
Flash plug-in version 9.0.115 or greater
installed
Back to top
Does the calendar support recurring events?
Yes, each occurrence of a recurring
event will be displayed within the
calendar.
Back to top
Can the calendar display items from a task list using the start and due dates?
Yes, when the calendar is setup, the
task list's start and due dates would be
mapped to the Begin Field and End Field
on the Calendar Columns property page.
Back to top
Does the calendar "roll-up" items?
Yes, by clicking the Advanced button on
the Add Lists page, you can add lists
from other sites.
Back to top
Does the calendar support anonymous users?
Yes.
Back to top
Does the calendar support multiple languages?
Currently, the calendar displays all
text in English.
Back to top
Licensing: Is a license required for a development server?
A single development server license is
included with each single server license
you purchase. There is no need to purchase a
separate license for your development
server.
Back to top
Licensing: Can I use the calendar on a public facing website?
No, the calendar license does not allow
you to host the calendar web part on a
public facing website.
Back to top
What is your return policy?
We do not offer refunds. We offer a 14-day, fully functional trial. Please use the trial to determine if the calendar web part meets your needs.
Back to top
Do I have to have a PayPal account to make a purchase?
No. After placing your order, you are taken to the PayPal account page. There is a link on that page that allows you continue without the need to join or sign-in to PayPal.
Back to top